📦 Return & Refund Policy

Last Updated: May 2026
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At Play & Smile™, customer happiness is our priority. We aim to provide safe, fun, and high-quality toys for children across Pakistan. If you are not fully satisfied with your order, we’re here to help.

✅ Returns Eligibility

You may request a return if:

• The item is damaged or defective
• You received the wrong product
• The item is unused and in original packaging
• The return request is made within 7 days of delivery

❌ Non-Returnable Items

The following items cannot be returned:

• Opened or used toys
• Items damaged after delivery
• Clearance or sale items
• Customized or special-order products

💰 Refund Process

Once we receive and inspect your returned item:

• Approved refunds are processed within 5–10 business days
• Refunds may be sent via:

• Bank transfer
• Easypaisa
• JazzCash
• Store credit

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the mistake was from our side
• We recommend using a trackable courier service

📩 Return Requests

To request a return or refund, contact us with:

• Order number
• Product photos (if damaged)
• Reason for return